How to run Santa's Grotto

Visiting Santa at the Christmas fair is an exciting experience for children, so make it truly magical!

Cast your mind back to when you were younger – going to see Santa was possibly one of the most exciting, memorable parts of the festive season. Now it’s your turn to pass on this magical tradition (no pressure!). There are lots of things to consider when planning your grotto, which is where we come in...


  1. Seven to eight weeks before: Once a date has been agreed, start scouting around for a Santa who is willing to don the famous red suit, and chat to children for three hours (or several Santas working in shifts). Enlist some elves as volunteers for the grotto, helping to manage those waiting, and organising presents. If you don’t already have a Santa outfit (or three!), try to borrow one from a local community group or church. Large supermarkets sell Santa outfits from October, so get in quick if you’re yet to buy! Elf outfits can usually be found in pound shops.
  2. Five to six weeks before: Decide what form your grotto will take. With the right decorations (and a sprinkle of imagination), you can transform almost anywhere into a grotto. Previous examples from PTAs include a classroom, storage cupboard and even a corridor! If you want to keep your grotto outdoors, think outdoor classroom, pop-up gazebo, play fort or games equipment storage shed. Start sourcing decorations – use large sheets of fabric to cover the walls, and have tinsel, a Christmas tree, empty boxes wrapped to look like presents, cotton wool and fairy lights. Have a large comfy chair for Santa.
  3. Three to four weeks before: Source your gifts, taking into account your costs, potential profit and the age range of the children who will be attending. Aim to pay no more than £1.50 per child. Gifts might include books, craft kits or toys. On average, we have found that PTAs charge around £3 to visit Santa, including a gift. Buy gifts in bulk, as it can work out a lot cheaper – take a look at our supplier directory and read our guide to better buying.
  4. Two to three weeks before: To make life easier, have a schedule where children and parents can pre-book slots to visit Santa. Think about how long each child will spend with Santa – will he read a short story, ask them what they want for Christmas, or is it just a quick hello? Allocate enough time for each child and ask them to arrive 10-15 minutes before their slot. Decide whether to have children go in individually or in groups. If in groups, how many can you fit into your grotto? Once your schedule has been drawn up, send letters home to parents or email them and start selling slots.
  5. The week before: Promote your Santa schedule as often as possible – on your website, Facebook, noticeboard – to make sure no children miss out. Ask for full names and contact numbers of the parent or guardian who will be bringing them to the fair, to make sure you can contact them if they are late on the day. Aim to set your grotto up as early as possible, allowing plenty of time and having several volunteers on hand.
  6. On the day: Have enough volunteers available to ensure the smooth running of the grotto. Try to give Santa the name of the child/children before they go in, so he can make his message personal. Give Santa a code word or signal when the time slot is nearing the end, so he can round it up nicely. If children turn up on the day and haven’t bought a ticket and you have slots left, sell them a ticket and give them a return time.

Download a print-friendly PDF version of our step-by-step guide to Santa’s grotto

Tips and advice

  • Find a Santa: If you’re finding it hard to get a willing volunteer to don the red suit, try asking the local Rotary, Lions, Scouts, sports clubs or even a local councillor and appeal to dads, granddads and uncles. Failing that, as young children sometimes find a man in a big beard a bit scary, how about having a ‘Mrs Christmas’ instead?
  • Have two Santas: To avoid queues, many PTAs use a two-Santa system. If you plan to do this, be sure to alert parents beforehand, and avoid having them both walking around the fair at the same time!
  • Appealing to older children: Older KS2 children can be a tough crowd. Some will still be believers, and will want to see Santa. Make sure they are catered for in the gifts you purchase. If you can find a willing volunteer and have the capacity, a Grinch’s grotto can go down well with older kids, as an alternative to Santa. 
  • DBS check: While there’s no legal requirement for Santa to be DBS checked, it’s good practice to make sure your volunteer Santa is aware of child protection procedures and understands how you would like them to interact with the children. Have another, DBS-checked person in the grotto while children are present, and encourage parents and carers to accompany their children inside. Read our DBS check FAQs for more information.
  • Covid safety: To allay concerns parents may have about the spread of Covid, ask your Santa to take a lateral flow test before the event, and make sure it is negative. Be mindful parents might not want their children getting close to Santa, not just because of the risk of germ transmission, so take the lead from them. Have hand sanitiser available and make sure there is sufficient space for queuing for family groups to socially distance if desired.
  • Get sponsorship: To maximise profits, find a sponsor to pay for the children’s gifts! It’s an easy concept to sell to a local business – you can be specific about how you’ll spend the money (emphasising the joy that these presents will give the children), and the exact amount required. Recognise the sponsor’s generosity by offering them a sign saying ‘This grotto is sponsored by [xxx] company’.

Santa’s grotto: top tips

  • Give Santa the name of the child beforehand so he can make his message personal
  • Give Santa a code word or signal when the time slot is nearing the end so he can wrap it up
  • Keep a few slots open for children who haven’t pre-booked their visit to avoid disappointment
  • Have enough volunteers on the day to ensure everything runs smoothly

Santa’s grotto: success story

Tracey Morgan-Willcox, PTA Vice-Chair, Raysfield Infant School (180 pupils) told us: ‘A few years ago, we had a grotto lit with just a few fairy lights, but we found some children were scared of the dark and didn’t want to come in. So last year we went for a winter wonderland theme: everything was white, silver and blue – it was truly magical. Our decorations were sourced locally in pound shops. We acquired an old, wooden fire surround and used that as our focal point. Then we bought large, white polystyrene balls and made them look like snowballs with a large, inflatable snowman. On the walls, we used snow scenes and covered the doorway with a silver and white, homemade ribbon curtain. Children were far happier to come into a bright white lit-up snow scene than our previous grotto. We also had a ‘Santa Stop Here’ sign and played Christmas music for the children who were waiting. Each child received a quality book that was age-appropriate (this gift went down well with parents), a selection box or sweet tube, as well as a candy cane and sticker. We charged £3 per child. To minimise crowds, we used a time-slot system and asked parents to pre-book during the month leading up to the fair. We left some slots spare for children who hadn’t booked, so they wouldn’t be sad. When Santa was ready, he called children in by name, made a fuss of them and told them a short story about himself and how busy he was! We usually raise around £500 on the grotto, but my advice is to go for quality and experience rather than letting profit rule this stall.’


See also